j99 Privacy Policy — Your Data, Your Rights

1. Overview

When you use j99 — whether that's registering an account, making a PKR deposit via JazzCash or Easypaisa, placing a bet on a cricket match, spinning slots, or contacting our support team — you share certain information with us. This Privacy Policy explains exactly what that information is, why we need it, and how it is handled.

j99 is committed to handling your personal data with care. We collect only what is genuinely needed to operate the platform, process your transactions, verify your identity, and keep your account secure. We do not sell your personal information to third parties for their own marketing purposes, and we do not share your data beyond what is described in this policy.

By creating a j99 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.

2. What We Collect

The categories of personal data j99 may collect include:

• Identity information: Your full name, date of birth, and national identity details (where verification is required).
• Contact information: Your email address and mobile number as registered on the platform.
• Account information: Your username, account balance, transaction history, betting history, and game play records.
• Payment information: Details of the payment method used for deposits and withdrawals — for example, your JazzCash or Easypaisa mobile number, bank account reference, or card details. We do not store full card numbers; payment processing is handled through secure third-party processors.
• Device and technical information: Your IP address, device type, browser, operating system, and session data collected automatically when you access j99.
• Location data: Approximate location based on IP address, used for fraud prevention and to manage access.
• Communications: Records of your interactions with j99 support — live chat transcripts, emails, and any documents you submit for verification purposes.

3. How We Collect It

j99 collects your personal data through the following means:

• Account registration: When you create a j99 account, you provide your name, contact details, and date of birth directly.
• Deposits and withdrawals: When you make a transaction, payment reference information is captured through the payment processing flow.
• Identity verification: If we request document verification, you submit identity documents through the verification process on the platform.
• Platform usage: Your activity on j99 — game sessions, bets placed, pages visited, app usage — is recorded automatically as part of normal platform operation.
• Support contact: Any time you contact the j99 support team, the content and context of that communication is recorded.
• Cookies and similar technologies: As described in Section 7, j99 uses cookies and similar tools to collect technical data about your session.

4. How We Use Your Data

j99 uses your personal data for the following purposes:

j99 does not use your personal data for automated decision-making that has a significant legal or financial effect on you without human review. If a decision is made to close or restrict your account, that decision involves human review of the relevant information.

5. Payment Data & PKR Transactions

All transactions at j99 are processed in PKR. When you deposit or withdraw via JazzCash, Easypaisa, Raast, bank transfer, or another supported method, the transaction involves sharing relevant payment references with the applicable payment processor.

j99 does not store your full card numbers or complete mobile banking credentials. Payment processing is handled by secure third-party processors who operate under their own data protection standards. j99 retains only the reference information necessary to confirm, reconcile, and audit transactions.

Your payment method details are used only for processing your deposits and withdrawals, verifying that transactions belong to the account holder, and detecting fraudulent or suspicious financial activity. Payment data is never used for marketing purposes or shared with parties outside of payment processing and fraud prevention.

6. Who We Share Data With

j99 shares your personal data only with parties where it is necessary to operate the platform and provide services to you. These include:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors — for the purpose of executing your PKR deposits and withdrawals.
• Game studios and content providers: Providers such as Pragmatic Play, PG Soft, Habanero, and Spadegaming receive the technical data needed to operate their games within the j99 platform. This is typically session and account reference data, not full personal identity details.
• Identity verification services: Where document verification is required, data may be passed to a third-party verification provider. These providers process data solely for the purpose of completing verification.
• Fraud prevention and security services: Technical data including IP addresses and device fingerprints may be shared with fraud detection services to protect the platform and its players.
• Customer support tools: Support communications are managed through a support platform. Data shared with these tools is limited to what is needed to handle your query.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics tools for the purpose of improving platform performance. This data does not identify individual players.

j99 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or any other commercial purpose unrelated to operating the j99 platform.

7. Cookies & Tracking

j99 uses cookies and similar technologies when you access the platform through a browser or the Android app. Cookies are small files stored on your device that help the platform function correctly and improve your experience.

The main types of cookies j99 uses:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session. These cannot be disabled without affecting the platform's core functionality.
• Performance cookies: Used to understand how players use the platform — which pages are visited most, where errors occur, and how quickly pages load. This data is aggregated and does not identify individual users.
• Functional cookies: Remember your preferences — such as language or display settings — so you don't have to re-set them every visit.
• Security cookies: Used to detect suspicious activity and protect against unauthorised account access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect how the j99 platform functions. Most modern browsers allow you to review and delete cookies from the privacy or settings menu.

8. Data Security

j99 applies industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. These include encrypted connections (HTTPS/TLS) for all data transmitted between your device and the j99 platform, access controls limiting which staff can view player account data, secure storage of sensitive information, and regular security reviews.

While j99 takes these measures seriously, no online platform can guarantee absolute security against every possible threat. You play an important role in keeping your account secure — use a strong, unique password for j99 and do not share your login credentials with anyone.

In the event of a data breach that poses a significant risk to your personal information, j99 will notify affected players through their registered contact details as promptly as possible.

9. How Long We Keep Data

j99 retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of the account and for a period after closure to comply with record-keeping obligations and to handle any post-closure queries or disputes.
• Transaction and financial records: Retained for the period required to satisfy financial record-keeping standards, typically several years from the date of the transaction.
• Support communications: Retained for a period sufficient to resolve related issues and handle any follow-up queries.
• Technical and session data: Shorter retention periods apply to session logs and technical data used for security monitoring and fraud prevention.

When data is no longer required for any of the purposes described in this policy, it is deleted or anonymised. If you close your j99 account and request deletion of your personal data, we will action this request subject to any legal or regulatory obligation that requires us to retain certain records.

10. Your Rights

As a j99 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data j99 holds about you.
• Right to correction: If your data is inaccurate or out of date, you can request that it be corrected. You can update most contact details directly from your account settings.
• Right to deletion: You can request that your personal data be deleted, subject to any legal obligations j99 has to retain certain records.
• Right to restrict processing: In certain circumstances, you can ask j99 to limit how your data is used while a concern is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal will not affect the legality of processing that occurred before the withdrawal.
• Right to data portability: You can request your personal data in a machine-readable format where this is technically feasible.

To exercise any of these rights, contact the j99 support team through live chat or by email at [email protected]. j99 aims to respond to data requests within a reasonable timeframe.

11. Minors & Age Policy

j99 is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the j99 platform. j99 does not knowingly collect personal data from anyone under 18.

If j99 discovers that personal data belonging to a person under 18 has been collected through the platform, that data will be deleted and the associated account will be closed immediately. If you believe a minor has accessed the platform, please contact support immediately so the matter can be addressed.

12. Third-Party Services

The j99 platform integrates with third-party services — including game studios, payment processors, and support tools — that operate under their own privacy policies. j99 is not responsible for the data practices of these third parties beyond the contractual obligations we place on them as processors of data on j99's behalf.

The j99 platform does not contain links to external websites. If you navigate away from j99 independently — for example, to check your JazzCash balance in a separate app — that activity is governed by the privacy policy of the respective service, not this one.

13. Policy Changes

j99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services being added, or updates to applicable standards. When meaningful changes are made, registered players will be notified through their registered email address or via a notice displayed on the platform.

The date at the top of this page reflects when the policy was most recently revised. We recommend reviewing this page periodically so you are always aware of how your data is handled.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a data-related concern, you can reach the j99 team through the following:

• Live chat: Available 24/7 directly on the j99 platform — fastest way to get a response.
• Email: [email protected] — for privacy-related requests, please include "Privacy Request" in the subject line so it is routed to the right team promptly.

j99 aims to acknowledge privacy-related requests within 48 hours and to resolve them within a reasonable timeframe depending on the complexity of the request.